Privacy Policy
Last Updated: February 25, 2026
Introduction
Crown Inn Old Oxted (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our establishment.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, phone number, postal address)
- Booking and reservation information
- Dining preferences and special requirements
- Feedback and correspondence
- Payment information (processed securely through our payment providers)
How We Use Your Information
We use your personal data for the following purposes:
Improving Customer Experience
We store your personal information indefinitely to better understand your preferences and continuously improve your experience at Crown Inn Old Oxted. This enables us to:
- Personalise your visits and anticipate your needs
- Remember your preferences and special requirements
- Provide tailored recommendations and services
- Enhance the quality of our hospitality
Marketing Communications
We use your email address for first-party marketing purposes only, including:
- Special offers and promotions
- News about our menu and events
- Seasonal greetings and updates
- Loyalty rewards and exclusive benefits
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us directly using the details provided below
Data Retention
We retain your personal information indefinitely to maintain continuity of service and continuously improve your customer experience with us. This allows us to build a comprehensive understanding of your preferences over time and provide increasingly personalised service.
Data Sharing and Protection
We will never share or sell your personal data with third parties for their marketing purposes.
Your information remains confidential and is used exclusively by Crown Inn Old Oxted to serve you better. We do not sell, rent, or trade your personal information to any external organisations.
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details below.
Third-Party Service Providers
We may use trusted third-party service providers to help us operate our business (such as payment processors or booking systems). These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted with a revised “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Crown Inn Old Oxted
53 High Street, RH8 9LN
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By providing your personal information to Crown Inn Old Oxted, you acknowledge that you have read and understood this Privacy Policy.